Roberta
ngày 11 tháng 6 năm 2024
Lots of feedback. I book online was suppose to be $430.00 for 4 nights. I get here, $586.00. I told the gentleman at counter and showed him my phone with that price, nope its $586.00. Pay that amount , then get told after the transaction , the room I booked , is not available. He put us in another room . Get in our room, get unpacked load the fridge with our food. Tv does not work, gentleman comes down tried to get it to work, no go. My husband follows him to front desk, he's given key to another room, tv does not work there either.. puts us in a 3rd room and to get to the washroom you have to turn sideways and shimmy past the 2nd bed ( would not have had a second bed if I got the room I booked to begin with) hot breakfast served between 6-10 am. day 2 breakfast got to buffett at 8:45 no food but toast and cereal. The young lady there just said no sorry when ever anyone asked for food. We paid for hot breakfast with our stay, it wasnt just us, it was 4 or 5 couples that came after us. RIDICULOUS!!!!!! I asked a guy older gentleman is there anymore hot breakfast , he said oh I'll check on that. After a half hour of waiting, we left . We have 2 more days here and when we asked for a refund since we havent had a good experience here, also my Dad passed away back home and wanted to get back sooner to be with my mom . we were told no. You booked online go through them.I WOULD NEVER stay in one of these hotel chains ever again . I will not recommend INFACT!! Run fast !!!
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